Warranty Policy

12-Month Warranty Policy for Watches

Warranty Coverage: Ghadiyali House provides a limited warranty on watches purchased directly from our website for a period of Twelve (12) months from the date of purchase. This warranty covers defects in machine under normal use.

What is Covered: This warranty covers manufacturing defects in machine that arise during normal use of the watch. The Company, at its discretion, will repair or replace the watch, or its components, free of charge, if it is found to be defective under the terms of this warranty.

What is Not Covered: This warranty does not cover damage caused by:

  1. Normal wear and tear.
  2. Accidents, misuse, abuse, or neglect.
  3. Water damage unless expressly specified as water-resistant by the Company.
  4. Unauthorized modifications or repairs.
  5. Loss or theft.

How to Make a Warranty Claim: To make a warranty claim, the customer must:

  1. Contact our Customer Service team at houseghadiyali@gmail.com or WhatsApp at +91- 7304490090 within the warranty period.
  2. Provide proof of purchase with the date of purchase clearly visible.
  3. Describe the issue and, if possible, provide images.

The Company will review the claim and, if the watch is determined to be covered under warranty, will provide instructions on returning the product.

Shipping Costs: Customers are responsible for shipping costs when returning a watch for warranty service. The Company will cover the return shipping costs for repaired or replaced watches.

Exclusions: This warranty is non-transferable and applies only to the original purchaser of the watch. Any replacement watch provided under warranty will be covered for the remaining duration of the original warranty period.

Limitation of Liability: The Company's liability under this warranty is limited solely to the repair or replacement of the watch as described in this policy. The Company shall not be liable for any indirect, consequential, or incidental damages.

Disclaimer: This warranty policy is subject to change without notice. The terms and conditions of this warranty do not affect the statutory rights of the customer under applicable consumer protection laws.

By purchasing a watch from our website, the customer agrees to the terms outlined in this warranty policy.